1. Introduction

This Privacy Policy explains how Prime Express Delivery may collect, use, store, and protect personal information when you visit our website, submit forms, request quotes, contact our team, use shipment tracking, or use storage tracking.

2. Information We May Collect

Depending on how you use the website, we may collect information such as:

• Your name, email address, phone number, and contact details.
• Pickup location, destination, item type, estimated value, and service requirements submitted through quote forms.
• Tracking numbers, storage reference numbers, shipment enquiries, storage enquiries, and support messages.
• Information you voluntarily provide through contact forms, quote requests, email, phone, or other communications.
• Technical information such as IP address, browser type, device information, pages visited, and general website usage data.
• Security logs, spam prevention data, and website protection information used to maintain site security.

3. Information About Valuable Assets

Because Prime Express Delivery provides secure logistics and storage-related services, you may choose to provide information about valuable items, asset type, estimated value, storage details, delivery destination, or release requirements. Please only provide information that is accurate and necessary for your enquiry or service request.

4. How We Use Information

We may use information to:

• Respond to enquiries, quote requests, and support messages.
• Provide shipment tracking and storage tracking visibility.
• Manage storage records, accumulated fees, payment status, and release support.
• Communicate about services, updates, verification, documentation, and support requests.
• Improve website performance, security, usability, and service presentation.
• Prevent fraud, misuse, unauthorized access, suspicious activity, or brand impersonation.
• Comply with legal, regulatory, security, payment, customs, or operational obligations where applicable.

5. Legal Basis for Processing

Where applicable data protection laws apply, we may process information based on one or more legal grounds, including your consent, performance of a contract or requested service, legitimate business interests, compliance with legal obligations, fraud prevention, security, and responding to your enquiries.

6. Cookies and Similar Technologies

This website may use cookies or similar technologies to support website functionality, security, analytics, performance, spam prevention, embedded tools, and user experience.

You can usually control cookies through your browser settings. Disabling cookies may affect certain website features, including forms, tracking pages, security tools, or embedded services.

7. Analytics and Website Security

We may use website analytics, security plugins, hosting tools, spam prevention tools, firewall services, or similar technologies to understand website usage, protect the site, detect suspicious activity, and improve reliability.

8. Contact Forms and Email

When you submit a form, the information may be sent to our business email, stored by website plugins, processed by hosting or email services, and used by our team to respond to your enquiry.

Please avoid sending unnecessary sensitive information through website forms unless it is required for your enquiry.

9. Sharing Information

We do not sell personal information. We may share information only where necessary with service providers, website hosting providers, email providers, security providers, payment or billing support providers, logistics partners, storage support providers, professional advisers, or authorities where required by law, regulation, security, fraud prevention, or service delivery.

10. International Transfers

Because logistics and website services may involve international systems, service providers, or cross-border enquiries, information may be processed or accessed outside your country. Where required, we aim to use appropriate safeguards and responsible service providers.

11. Data Retention

We keep information only for as long as reasonably necessary for the purpose it was collected, including responding to enquiries, managing services, maintaining records, resolving disputes, complying with legal obligations, preventing fraud, and supporting business operations.

12. Data Security

We use reasonable administrative, technical, and organizational measures to help protect information. However, no website, email system, hosting service, or online transmission is completely secure.

13. Your Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent relating to your personal information.

To make a privacy request, contact us at support@primexdelivery.com. We may need to verify your identity before responding.

14. Children’s Privacy

This website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us.

15. Third-Party Websites

This website may contain links to third-party websites or embedded services. We are not responsible for the privacy practices, security, or content of third-party websites.

16. Fraud and Security Notice

If you receive suspicious messages claiming to be from Prime Express Delivery, do not share payment details, identification documents, tracking references, or storage release information until you verify the request through our official contact details.

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

18. Contact Us

For privacy questions or requests, contact: support@primexdelivery.com.