Contact
Talk to the custody desk.
Quotes, routes, cover, storage and release enquiries. A named contact, not a ticket queue.
Reach us
Direct lines.
- Custody desk
- +44 7451 275596
- support@primexdelivery.com
- Registered office
- 27 Old Gloucester Street
London WC1N 3AX
United Kingdom - Opening hours
- Monday to Friday, 09:00–19:00
Saturday, 10:00–19:00
Sunday and public holidays, closed
24-hour cover for consignments in transit
Tracking an existing consignment?
The portals answer most status questions faster than we can.
Request a quote
Include the item type, route and deadline. The more you tell us, the closer the first quote will be.
What to include. The item and roughly what it is worth, where it is collected from and going to, and the date it needs to be there. That is usually enough for us to come back with a firm written quote rather than a range. If any part of it is sensitive, say so and we will take the detail by phone instead.
What happens next
From enquiry to collection.
STEP 01
We call you back
Within one working day, or the same day for anything already in transit. A named contact, who stays your contact.
STEP 02
We survey the movement
Item, route, deadline, risk. Sometimes a site visit, often a conversation and photographs.
STEP 03
You get it in writing
An itemised quote stating the handling plan and the insured value. Nothing verbal, nothing assumed.
STEP 04
We collect
Two crew, sealed at pickup, logged to your reference — which is live in the portal from that moment.