We move things that cannot be bought again.
A gold bar can be replaced. A signed piece, a family collection, an artist’s only surviving work cannot. That distinction shapes everything we do.
Documentation is the product.
Anyone can move a box from one place to another. What clients buy from us is the record that proves where it was, who held it, and that the seal was never broken — because that record is what an insurer, an auditor or a court will actually ask for.
It is also why we decline work we cannot document properly. A movement we cannot evidence is a liability for both of us.
Four commitments we don’t bend.
These are the rules our crews are held to, and the ones clients hold us to in return.
Named accountability
Every account has a named custody contact. Not a shared inbox, not a ticket number — a person who knows your consignments by reference.
Written before moved
Nothing travels without a written quote stating the handling plan and the insured value. Verbal agreements protect nobody.
Inflexible on release
Identity is checked at release, every time, with no exceptions for regular clients or urgent requests. Pressure to bend this rule is itself a warning sign.
Transparent billing
Storage is billed from an agreed rate against elapsed time, invoiced in arrears. Every balance traces to a numbered invoice.
Six sectors, one standard.
Bullion & precious metals
Refinery, dealer and vault-to-vault movements where weight and assay are verified at both ends and the chain of integrity has to hold.
- Weight verification at collection and delivery
- Vault-to-vault transfers between facilities
- Segregated or allocated storage on arrival
Diamonds & gemstones
Parcel movements between cutting centres, trading floors and grading laboratories, where discretion matters as much as security.
- Sealed parcel handling with tamper-evident closure
- Direct routing between trading centres
- Laboratory drop-off and collection
Jewellery & watches
Retail transfers, trade fairs, repairs, returns and e-commerce fulfilment dispatched from vault stock.
- Inter-branch and wholesale stock transfers
- Trade fair delivery with overnight lodgement
- Repair and return cycles under continuous custody
Fine art & antiques
Gallery, auction and private collection movements with condition reporting and bespoke crating.
- Condition reports on collection and delivery
- Bespoke crating and climate consideration
- Carnet movements for exhibitions and viewings
Banks & family offices
Vault consolidation, estate movements and safe-deposit relocation under continuous documented custody.
- Safe-deposit box relocation programmes
- Estate and probate movements
- Multi-site vault consolidation
Insurers & loss adjusters
Salvage recovery, post-claim asset movement and secure holding pending settlement.
- Salvage collection and secure holding
- Evidence-grade custody documentation
- Release against adjuster instruction
What clients ask before they commit.
Cover is arranged against the value you declare at quotation and confirmed in writing before collection. A certificate naming the underwriter is issued on request. If the declared value changes before collection, tell us — cover follows the declaration, not the invoice.
A numbered tamper-evident seal is applied at collection and recorded against your reference, then verified and logged at every handover. If a seal is found broken or replaced, the record shows where in the chain it happened and who signed for the item at that point.
Only a signatory named on the account, in writing, and only against photographic identity checked at release. We will not release against an email alone, and we will not accept a change of recipient by phone. This is deliberately inflexible.
Regularly. If we cannot survey the item, verify who we are releasing to, or document the chain end to end, we say so rather than take the booking. It is a short conversation that saves a long one later.
Work with us.
Tell us what you move and how often. We’ll say honestly whether we’re the right fit.