1. Acceptance of These Terms

These Terms of Use govern your access to and use of the Prime Express Delivery website, including pages, forms, shipment tracking tools, storage tracking tools, service information, and other online features made available through this website.

By accessing or using this website, you agree to these Terms of Use. If you use this website on behalf of a company, client, account holder, or other organization, you confirm that you are authorized to do so.

2. Website Purpose

This website is provided to share information about Prime Express Delivery’s secure logistics, asset protection, luxury goods transport, secure storage, shipment tracking, storage tracking, quote requests, and client support services.

The website is intended for current clients, prospective clients, authorized representatives, and users seeking legitimate information about Prime Express Delivery services.

3. Tracking and Storage Information

Shipment and storage tracking results are provided for convenience and visibility. Tracking information, delivery status, storage duration, storage fees, payment status, release status, and related records may be updated, corrected, delayed, or revised as operational information changes.

A tracking result displayed on the website does not create a separate contract, guarantee delivery, guarantee release, waive outstanding fees, or replace any written agreement, invoice, storage notice, release approval, customs document, or service confirmation issued by Prime Express Delivery.

4. Authorized Use

You agree not to use this website for any unlawful, misleading, fraudulent, abusive, or unauthorized purpose.

You must not:

• Attempt to access shipment or storage records that do not belong to you or your authorized account.
• Submit false, misleading, or unauthorized information through any form.
• Use tracking or storage references without permission.
• Attempt to interfere with the operation, security, or availability of the website.
• Copy, scrape, reproduce, resell, or misuse website content, tracking outputs, or service information.
• Impersonate Prime Express Delivery, its staff, clients, partners, or authorized representatives.

5. Quotes, Enquiries, and Online Forms

Any quote request submitted through the website is an enquiry only. A submitted form does not create a binding service agreement, confirmed booking, insured movement, storage acceptance, or delivery obligation.

Prime Express Delivery may request additional information before accepting, declining, pricing, scheduling, storing, releasing, or transporting any item.

6. Service Availability

Services may vary by location, item type, declared value, route, regulatory requirements, security assessment, storage availability, and operational approval. Prime Express Delivery may refuse, suspend, delay, or cancel service where required for safety, compliance, payment, verification, fraud prevention, or operational reasons.

7. High-Value Items and Client Responsibility

Clients are responsible for providing accurate information about the nature, value, ownership, condition, legality, destination, and handling requirements of items submitted for quotation, transport, or storage.

Prime Express Delivery may require identity verification, ownership documentation, proof of value, payment clearance, customs information, or other supporting documents before accepting or releasing items.

8. Payment, Storage Fees, and Release

Storage records may show accumulated fees, billing periods, outstanding balances, payment status, and release status. These figures are provided for client visibility and may be updated by Prime Express Delivery.

Release of stored items may be subject to payment clearance, identity verification, security review, documentation review, customs clearance, or other requirements.

9. Intellectual Property

The Prime Express Delivery name, logo, website design, text, graphics, service descriptions, tracking layouts, storage layouts, and related materials are owned by or licensed to Prime Express Delivery, unless otherwise stated.

You may not copy, modify, distribute, reproduce, or use Prime Express Delivery branding or website content without written permission.

10. Third-Party Links and Services

This website may include links to third-party websites, plugins, tools, payment services, map services, analytics services, hosting services, or communication platforms. Prime Express Delivery is not responsible for the content, policies, availability, or security practices of third-party services.

11. Website Availability and Accuracy

We aim to keep the website accurate and available, but we do not guarantee that the website, tracking tools, storage tools, forms, or content will always be uninterrupted, error-free, current, complete, or secure.

Website information may be changed, updated, removed, or corrected at any time without notice.

12. Disclaimer

This website and its content are provided on an “as available” and “as is” basis. To the fullest extent permitted by law, Prime Express Delivery disclaims warranties relating to website availability, accuracy, fitness for a particular purpose, uninterrupted access, error-free operation, or the absence of harmful components.

13. Limitation of Liability

To the fullest extent permitted by law, Prime Express Delivery will not be liable for losses arising from your use of, inability to use, reliance on, or access to this website, including indirect, incidental, consequential, special, punitive, business interruption, data loss, or loss of profit damages.

Nothing in these Terms of Use limits liability that cannot be limited under applicable law.

14. Indemnity

You agree to indemnify and hold Prime Express Delivery harmless from claims, losses, damages, liabilities, costs, and expenses arising from your misuse of this website, your breach of these Terms, or your submission of false, misleading, unauthorized, or unlawful information.

15. Fraud and Brand Misuse Notice

If you receive suspicious communications, invoices, payment requests, tracking messages, storage notices, or release requests claiming to come from Prime Express Delivery, verify them directly through our official contact details before taking action.

Report suspected fraud or unauthorized use of the Prime Express Delivery name to support@primexdelivery.com.

16. Governing Law

Unless otherwise stated in a written agreement, these Terms of Use are intended to be governed by the laws of England and Wales. Any disputes may be subject to the courts of England and Wales, unless applicable law requires otherwise.

17. Changes to These Terms

Prime Express Delivery may update these Terms of Use from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are posted means you accept the updated Terms.

18. Contact

Questions about these Terms of Use may be sent to: support@primexdelivery.com.